Terms and Conditions alph66

1. Acceptance of Terms and Conditions

By registering an account, accessing or using any part of the alph66 platform, you agree to be bound by all the terms and conditions contained in this document. If you do not agree with any part of these terms, you are not permitted to use the alph66 platform.

These terms and conditions constitute a valid and binding agreement between you as the user and alph66 as the platform operator. This agreement takes full effect once you complete the registration process and verify your account.

alph66 reserves the right to amend these terms and conditions from time to time. Any amendments will take effect once users are notified through the platform or official email. Continued use after an amendment means you accept the updated terms.

2. User Eligibility

To register and use the alph66 platform, you must meet the following eligibility requirements:

• Be at least 21 years of age at the time of registration
• Have full legal capacity to enter into a legally binding agreement
• Not be an individual subject to a gambling prohibition imposed by any authority or financial institution
• Register using accurate, current and valid personal information
• Not be representing any business entity in your capacity as an individual user

alph66 reserves the right to request identity verification documents at any time. Failure to provide the required documents within the set period may result in account restriction or closure.

3. Account Registration and Management

Each user is only allowed to hold one active account at any time. Opening multiple accounts by the same individual is strictly prohibited and may result in the closure of all such accounts and the forfeiture of all balances and bonuses.

3.1 Account Security Responsibilities

You are fully responsible for keeping your login information confidential, including your username and password. alph66 will not be liable for any loss arising from unauthorised access to your account due to your own negligence.

• Do not share your login information with anyone
• Use a strong and unique password for your alph66 account
• Log out of your account after each session, especially on shared devices
• Notify our support team immediately if you suspect unauthorised access

3.2 Account Information

All information you provide during registration and throughout your use of the platform must be accurate and current. Any changes to personal information must be updated through the account settings section or by contacting our support team.

4. Deposits and Withdrawals

4.1 Deposits

The minimum deposit for all payment methods is RM30 per transaction. alph66 accepts deposits through the following methods:

• Touch 'n Go eWallet
• DuitNow
• Online banking via FPX (including major local banks)
• Boost
• Cryptocurrency: USDT, BTC and ETH

Deposited funds are credited to your account once payment confirmation is received. alph66 is not responsible for delays caused by third-party payment processors.

4.2 Withdrawals

The minimum withdrawal is RM100 per transaction. Withdrawal processing time usually takes between 30 minutes to 3 hours depending on the method selected and the time the request is submitted.

alph66 reserves the right to request additional identity verification before processing withdrawal requests. Users may be required to submit a copy of their identity card (MyKad) or other supporting documents for compliance purposes.

4.3 Refund Policy

Deposits that have been credited to a gaming account cannot be returned directly except through the normal withdrawal process. Any disputes relating to transactions must be reported to our support team within 48 hours of the transaction date.

5. Bonus and Promotion Terms

All bonuses and promotions offered by alph66 are subject to the specific terms and conditions stated alongside the relevant offer. The following general conditions apply to all promotions:

5.1 Welcome Bonus

alph66 offers a 200% welcome bonus on your first deposit up to RM1,000. This bonus is subject to a wagering requirement of 10 times the bonus value before a withdrawal is permitted.

5.2 General Bonus Rules

• Each user is eligible to receive the welcome bonus once only
• Bonuses cannot be transferred or exchanged directly for cash
• alph66 reserves the right to cancel any bonus if a user is found to be abusing promotions
• The wagering requirement value is calculated based on the total bonus received, not the deposit amount
• Any attempt to manipulate or defraud the bonus system will result in bonus forfeiture and further action against the account

5.3 VIP Programme

alph66 operates a VIP programme with three tiers: Bronze, Silver and Gold. Each tier offers a different weekly cashback — up to 0.5% for Bronze, up to 1.0% for Silver and up to 1.5% for Gold. Tier upgrades depend on user activity and loyalty on the platform.

6. Game Rules

All games available on the alph66 platform are subject to their respective specific rules. Users are responsible for understanding how to play each game before placing bets.

6.1 Game Integrity

All games on the alph66 platform use a certified random number generator (RNG) or are broadcast live from a licensed casino studio. The outcome of every game is based on chance and there is no interference from alph66.

6.2 Game Results

The outcome of all games is final and cannot be disputed unless there is clear evidence of a technical failure. Any complaint regarding a game outcome must be submitted to the support team within 24 hours of the incident.

6.3 Technical Disruptions

In the event of a technical disruption during a game session, alph66 will endeavour to restore the session or provide fair compensation based on available system records. alph66 is not responsible for losses caused by interruptions to the user's internet connection.

7. Responsible Gambling

alph66 is committed to responsible gambling practices. Gambling should be treated as entertainment only and not as a source of income. This platform is for users aged 21 and above only.

7.1 Personal Control Tools

alph66 provides control tools that allow users to manage their gambling activity responsibly, including options to set deposit limits, loss limits, and the option to temporarily or permanently exclude themselves from the platform.

7.2 Self-Exclusion

Users who feel that gambling has had a negative impact on their lives are entitled to apply for self-exclusion. This request can be submitted via live chat or email to our support team. Once enforced, self-exclusion cannot be reversed within the set period.

For more information on responsible gambling measures, visit our Responsible Gambling page.

8. Account Termination and Restrictions

alph66 reserves the right to suspend, restrict, or terminate a user's account without prior notice in the following situations:

• Violation of any provision in these terms and conditions
• Fraud, identity falsification, or provision of false information
• Attempts to exploit the game system, bonuses, or payments
• Activity suspected to involve money laundering or illegal financing
• Requests from the relevant authorities
• Failure to comply with identity verification requests within the stipulated period

Users who wish to voluntarily close their account may do so by contacting our support team. The account balance will be paid out once all conditions have been met and there is no active investigation into the account.

9. Limitation of Liability and Disclaimer

alph66 provides the online gaming platform "as is" without any express or implied warranties. alph66 is not responsible for:

• Financial losses incurred during or as a result of using the platform
• Service disruptions caused by factors outside alph66's control
• Failures by third parties such as payment processors or game providers
• Any indirect, consequential, or special damages arising from the use of the platform

alph66's maximum liability to any user for any claim shall not exceed the net deposit amount made by that user in the 30 days prior to the claim arising.

10. Amendments to Terms and Applicable Law

10.1 Amendments to Terms

alph66 reserves the right to amend, update, or replace any part of these terms and conditions at any time. Users will be informed of significant changes via notifications on the platform or through their registered email.

Amendments take effect immediately upon being published on the platform. Continued use after an amendment is enforced is considered acceptance of the modified terms.

10.2 Applicable Law

These terms and conditions are interpreted and enforced in accordance with the relevant international licensing laws under which alph66 operates. Any disputes that arise will first be resolved through negotiation, and if unsuccessful, through mutually agreed arbitration.

10.3 Language Versions

These terms and conditions are available in Malay and English. Should there be any discrepancy between the two versions, the English version shall apply as the legally binding version.

For any enquiries regarding these terms and conditions, please contact our support team via 24/7 live chat or by email at [email protected].